By | April 19, 2021

Current Teleresources (Pty) Ltd Recruitment For 2021

Teleresources (Pty) Ltd Recruitment – Apply Now

Teleresources (Pty) Ltd has published new recruitment opportunities for 2021….See Full details below

Overview of Teleresources (Pty) Ltd

Teleresources was established in 1997 as a specialist company focusing on sales, customer service, contact centres and telephone based recruitment services. Permanent, Temporary, high volume and tailor-made recruitment solutions are offered nation-wide for a variety of roles from agent through to director level including telesales, customer service, telemarketing, IT helpdesk, credit control, reservations and multi-lingual positions.

Available Teleresources (Pty) LtdRecruitment Application 2021 Positions & Details

The following positions are available at Teleresources (Pty) Ltd. Explore for your position of choice and then apply according to the information provided.

Teleresources (Pty) Ltd Recruitment For Link Builder Agent

A link builder agent will be responsible for promoting client’s webpages to other websites with relevant and related content, researching potential websites and identifying new prospects. Responsibilities: • Conducting a content audit to identify lin… 

A link builder agent will be responsible for promoting client’s webpages to other websites with relevant and related content, researching potential websites and identifying new prospects.

Responsibilities:

• Conducting a content audit to identify linkable potentials.

• Performing keyword research and identifying the best keywords for SEO-optimized content projects

• Communicate effectively and consistently via email and social media to position webpages.

• Search for and identify Internet opportunities for our clients to gain exposure.

• Promote content to other websites.

• Create and develop emails that convey and engage recipients to the point they want to promote the websites.

• Participate in international team meetings to define and propose new research strategies.

• Reach monthly goals.

Candidate Requirements

Desired Skills and Experience:

• International Customer service or Call Center Experience

• Native or advanced English Level (writing, speaking, listening and reading)

• Strong communication skills

• Internet savvy

• Creative thinking

• Independence and Persistent

• Organizational skills

• Results oriented.

• Flexibility to work different shifts (including evenings, weekends, or holidays)

Closing Date :  Jun 18 2021

Apply For This Job Here >>

Teleresources (Pty) Ltd Recruitment For Call Centre Supervisor

We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring tha… 

We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.

To succeed as a Call Center Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.

Call Center Supervisor Responsibilities:

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

• Answering agent questions regarding best practices or difficult calls.

• Identifying operational issues and suggesting possible improvements.

• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

• Preparing reports and analyzing data to assist management as they determine call center goals.

• Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Candidate Requirements

Call Center Supervisor Requirements:

• High School Diploma or equivalent, but more education, especially in management, is preferred.

• 2 years in Call center supervisory or leadership experience

• Proficiency with technology, especially computers, software applications, and phone systems.

• Advanced English.

• Exceptional verbal and written communication skills.

• Ability to coach, train, and motivate employees and evaluate their performance.

• Excellent problem solving, leadership, and customer service skills.

• Analytical, efficient, and thorough.

• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Closing Date :  Jun 18 2021

Apply For This Job Here >>

Teleresources (Pty) Ltd Recruitment For Administrative Assistant

The Administrative Assistant is responsible for providing support to ensure the efficient operation of the Site. The Administrative Assistance supports managers and employees through a variety of organizational and communication related tasks and will … 

The Administrative Assistant is responsible for providing support to ensure the efficient operation of the Site. The Administrative Assistance supports managers and employees through a variety of organizational and communication related tasks and will also be responsible for following up with facility providers.

Key Responsibilities:

• Manage and/or supervise the company’s outsourced service providers (cleaning, security, maintenance, etc.)

• Responsible for Site facilities.

• Ensure that suppliers comply with the quality and established times of deliverables.

• Manage the petty cash.

• Manage and organize meeting rooms for internal and external users.

• Prepare reports and presentations for executives.

• Manage administrative incidents

• Responsible for the reception area, receiving visitors at the front desk, serving customers and executive management guests.

• Ensure that employees comply with the physical and administrative security policies.

• Assist in audits related to physical and administrative security.

• Ensure that security cameras recordings, access reader logs, and visitor logs are retained for the required period.

• Keep the records of employee’s documentation, such as labor contracts, security documents, disciplinary actions, employee’s profile

• Keep the company sites’ floor plan updated.

Keep track and record of the costs in the company’s accounting systems.

• Lead, supervise and organize management support resources.

• Quote and purchase products or services required by the company, previously approved by the company.

• Ensure are employees has what they need to execute their functions

• Being the point of contact for any request or need from Hedquaters

• Assist Operations Managers in their administrative functions.

• Any other function related to the job role.

Candidate Requirements

Desired Skills and Experience:

• 2+ years as administrative assistance

• Advanced English Level + C1 CEFR

• Results-driven and comfortable working in a fast-paced environment; ability to effectively prioritize changing needs.

• Organization skills

• Ability to quickly resolve concerns and problems.

• Numerical and analytical capacity.

• Advanced written and verbal communication skills

• Results-driven, action-oriented, and self-motivated mindset

• Proficient in Microsoft Office

Customer Service Representatives

Closing Date :  Jun 18 2021

Apply For This Job Here >>

Teleresources (Pty) Ltd Recruitment For Administrative Assistant

Job Responsibilities & Functions • Prioritize and process customer requests submitted by telephone, email, live chat, or instant message • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to… 

Job Responsibilities & Functions

• Prioritize and process customer requests submitted by telephone, email, live chat, or instant message

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, transactions, comments, and complaints.

• Ensure customer satisfaction and provide professional customer support.

• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.

• Provide accurate, valid, and complete information by using the right methods/tools

• Comply with defined procedures and correct use of work tools.

• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.

• Comply with security and confidentiality policies defined by the company and our client.

• Any other function requested by your immediate supervisor or related to the job role.

Candidate Requirements

Skills & Competencies:

• International Customer service or Call Center Experience

• Knowledge of customer service principles and practices

• Advanced or native English Level, +C1 CEFR (writing, reading, listening, and speaking)

• Strong communications skills

• Problem analysis and problem-solving

• Basic knowledge of computer software and office systems

• Results oriented

• Excellent listening skills and an empathetic voice and manner

• Initiative

• Stress tolerance

• Flexibility to work different shifts (including evenings, weekends, or holidays)

• Ability to pass a pre-employment assessments and background investigation

• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Closing Date :  Jun 18 2021

Apply For This Job Here >>

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